Support

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Before You Call...

Before contacting support, make sure you:

Send Logfiles!

In most cases, we need Enabler logfiles to find problems. Including these with your first email will allow us to solve your problem faster.

  1. Run the AutoSupport tool on the Enabler PC to collect the relevant log files.
  2. The AutoSupport tool will create a zip file in the Temp folder.
  3. Upload the zip file to our upload page.
    • If the file is less than 3MB you can send it to us as an email attachment
    • Anonymous FTP access is no longer available.
  4. Write down the name of the file to include with your email

Describe the Problem

FAQs

Based on customer questions over the years, we have written articles that answer a range of frequently asked questions.

Take a look you might find the solution you're looking for.

Contact Support

Email: support@integration.co.nz
Telephone: +64 6 3551546

We also use ICQ from time to time. If you want to use ICQ, please get in touch by email first to organise a time to meet.

Support Team

We provide direct, personal support by our software developers, allocated on a rotating basis.

We normally acknowledge support email within one business day. For urgent support, please email us and then call us on the telephone.

Manual File Collection

If for some reason you cannot use our AutoSupport tool, please read our article how to manually collect log files to learn more.