Will I have to know technical details about pumps?

Yes, you or your technicians will still need to learn some aspects of pumps, for example:

• How to configure the basic settings (such as pump address and mode of operation)
• Where to connect communications wires
• Diagnosing basic communication problems (like checking LEDs on FDM and Enabler, swapping wires, checking power, using a multimeter)
• What to test for the basic operation of a pump (prices, authorisation, fuelling details, limits; doing test deliveries).
• How to get help from the pump distributor/installer
• Managing the forecourt to avoid interrupting the site's normal operation
• Common differences amongst pumps (display formats, speed of operation, problems)
• Distinguishing pump problems from system problems

In particular, you should at an early stage make contact with the pump distributor or maintenance technician for each kind of pump. That person or company will likely know a lot about configuring, connecting and testing the pump.

ITL will help you as much as possible, but we do not know every detail of every model of pump, and for your own efficiency you will over time need to learn these. Our FAQ pages often include links to manufacturer websites where you may be able to download manuals or get contact details.

The Enabler provides the protocol and the hardware connection, but the final steps are up to you.